Thank you for shopping with [Glami Skin & Hair care]. We are committed to delivering your order safely and on time. Please read the following shipping policy for information about our delivery process within Pakistan.

1. Delivery Coverage

We currently offer delivery across Pakistan, including major cities and most serviceable areas.

Orders are delivered through reliable courier partners. Delivery availability may vary depending on the customer's location and courier serviceability.

2. Order Processing Time

Orders are normally processed and dispatched within 1–2 working days after order confirmation.

Orders placed on weekends or public holidays may be processed on the next working day.

For Cash on Delivery (COD) orders, we may contact you by phone or WhatsApp to confirm your order before dispatch.

3. Delivery Time

Estimated delivery time within Pakistan is:

• Major Cities: 2–4 working days

• Other Areas: 3–7 working days

• Remote Areas: Delivery may take additional time depending on courier serviceability.

Please note that delivery times are estimates and may be affected by weather conditions, public holidays, unforeseen circumstances, courier delays, or other factors beyond our control.

4. Shipping Charges

Shipping charges will be displayed at checkout before you complete your order.

Shipping fees may vary depending on the delivery location, order weight, or promotional offers.

From time to time, we may offer free shipping on selected products or orders above a certain amount.

5. Cash on Delivery (COD)

Cash on Delivery is available for eligible orders within Pakistan.

For COD orders:

• The customer must provide a valid and reachable phone number.

• Orders may be verified before dispatch.

• The customer must pay the full order amount to the courier at the time of delivery.

• Customers are requested to receive their orders after placing them.

• Repeated refusal or non-acceptance of COD orders may result in restrictions on future COD orders.

6. Order Tracking

Once your order has been dispatched, we may provide a tracking number through email, SMS, WhatsApp, or other available communication channels.

You can use the tracking information to check the status of your shipment.

Please allow some time for tracking information to become active after the parcel has been handed over to the courier.

7. Delivery Attempts

Our courier partner may make multiple delivery attempts depending on its operational policy.

Please ensure that:

• Your delivery address is complete and accurate.

• Your phone number is active and reachable.

• Someone is available to receive the parcel.

If the courier is unable to deliver the parcel because of an incorrect address, unreachable phone number, refusal, or repeated failed delivery attempts, the parcel may be returned to us.

8. Incorrect or Incomplete Address

Customers are responsible for providing accurate delivery information at checkout.

If you provide an incorrect, incomplete, or outdated address, we may not be responsible for any resulting delivery delay or return.

If you notice an error in your delivery address, please contact us as soon as possible. We will try our best to update the information before the order is dispatched.

9. Delayed or Lost Shipments

Although we work with reliable courier partners, occasional delays may occur due to circumstances beyond our control.

If your parcel appears to be delayed or lost, please contact us with your order number so that we can investigate the shipment with the courier company.

We will make reasonable efforts to assist you in resolving delivery-related issues.

10. Damaged Packages

If you receive a package that appears visibly damaged, please contact us as soon as possible.

Where possible, take clear photographs or videos of the parcel and packaging before opening it. This may be required to help us investigate the issue with the courier.

11. Returns Due to Failed Delivery

If an order is returned to us because the customer:

• Refused to receive the parcel;

• Was unavailable after repeated delivery attempts;

• Provided an incorrect or incomplete address; or

• Could not be contacted,

the order may be treated as a failed delivery/return-to-origin shipment.

Any additional shipping or re-delivery charges, where applicable, may be the responsibility of the customer.

12. Contact Us

If you have any questions regarding your order or delivery, please contact us:

Store Name: Glami Skin & Hair Care
Email: glamiskincare@gmail.com
WhatsApp/Phone: 03019290556
Business Hours: Monday to Saturday 9:00 am to 6:00 pm

We are always happy to help you with your order.